Returns & Exchanges

Return and Refunds

CREDIT CLAIMS

Claims may be accepted or rejected at the Company’s discretion. Claims will only be considered under the following conditions:

1. Short delivery or goods damaged in transit -claims in writing and quoting our invoice number must be received by the Company within 7 days of receipt of goods / invoice.
2. Faulty stock - claims in writing and quoting our invoice number and full description of the imperfection must be received by the Company within 7 days of receipt of goods / invoice.
3. Goods are to be returned only through the Sales Representative unless prior approval has been granted.
4. Goods returned for any other reason than those above will incur a re-stocking charge.
5. Non stock items or special order-in items cannot be returned for credit
6. All goods must be unmarked and in saleable condition when returned for credit.
7. All pet food returns for credit other than those where the Company is solely responsible should be referred to the manufacturing company’s representative.